Refund policy

Return & Refund Policy

At Nurēya, we want you to feel confident with your purchase. If something isn’t right, please reach out to us and we’ll do our best to make it right within reason.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and returned in its original packaging. For hygiene and safety reasons, beauty, hair care, and personal care items cannot be returned once they have been used.

If your product is not what you expected, please contact us at support@nureya.com with your order number and reason for the return. Our team will review your request and help you with the best available solution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 48 hours of delivery at support@nureya.com and include:

• Your order number

• Clear photos or video of the issue

• Photos of the packaging, if applicable

If the issue is confirmed, we may offer a replacement, store credit, or a full refund depending on the situation. If the mistake was on our end, you will not be responsible for the cost of return shipping.

Refunds

Once a return is approved and received, we will inspect the item and notify you whether your refund has been approved. Approved refunds will be issued back to the original payment method.

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

• Used beauty, hair care, or personal care items

• Items that show signs of wear, use, or damage caused after delivery

• Items returned without approval

• Items returned outside the 30-day return window

• Final sale items, if marked as final sale

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

Contact Us

For any questions or return requests, please contact us at:

support@nureya.com